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United Airlines Senior Country Representative - UK & Ireland in London, United Kingdom

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Human Resources

The Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United.

Job overview and responsibilities

The aim of the business partner model is to help HR professionals integrate more thoroughly into business processes and to align their day-to-day work with business results.

This role provides pivotal support to the HR Manager and Business Leadership by supporting them in aligning HR strategy with the business needs and goals. This role will coordinate with the HR Centers of Excellence (COE) to leverage capabilities in support of our HR initiatives and leveraging their expertise to business needs and coordinate daily operational HR activities.

  • Support on HR programs and initiatives, such as annual performance reviews, Pulse Surveys and the implementation of organizational development programmes

  • Day-to-day interaction with Trade Union Representatives and Officials, Elected Staff Representatives and Convenors and any other Industrial Relations subjects, on managing transactional employee relations matters and implementation of HR policies

  • Build a strong and effective professional relationship with internal customers at all levels, namely establishing and maintaining credibility with Business Partners, by providing support and strategic counsel for leadership on HR issues, including employment legislation, Organizational Culture and Structure, Performance Management and Development, Organizational Structure design and actively work with business leaders in the design of improvements, based on a clear business case approach and work with the Finance department on rigorous financial assessments.

  • Work as a true ‘HR Business Partner’, demonstrating coaching skills, strategic and critical thinking, commercial acumen and business management, through working in partnership with the Business Partners in designing solutions that address organizational and employee development, retention and attraction.

  • Administrative duties may include, but are not limited to, execute personnel actions in PeopleSoft and enter highly confidential information on daily basis, coordinating meetings & events, organizing & notetaking for various HR meetings/ calls, payroll related changes, organizing team volunteer events, etc.

  • Perform reporting and basic analytics for HR projects. Assist in the creation or updating of job descriptions. Create presentations for HRBPS as need.

  • In strict collaboration with legal counsel, ensure all Employment Relations matters are managed to the company’s best ability, by assessing risk at all times and identifying gaps/solutions in the related processes. This may also include conducting background research into ER issues crafting responds as required. May create, edit and prepare correspondence, letters of discipline, HR communications, etc.

  • Work in partnership with the Company’s Centers of Excellence, including the Regional HR Team, to ensure that all activities follow the utmost level of expertise and that these are tailored to the legal requirements in all countries in which we operate.

  • Work in partnership with the Talent Acquisition team to design strategies for the geographical areas of responsibility to create greater opportunity for candidate attraction and recruitment, including end-to-end resourcing process, workforce planning and forecasting, apprenticeships and internships recruitment and seasonal recruitment.

  • Support the HR Manager in the delivery of HR policies and continuous process improvements.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor’s degree or equivalent post-secondary degree

  • Extensive experience in general HR management and/or a business partner role

  • Knowledge of working in an international HR Management environment

  • Experience in dealing with Trade Unions

  • Strong analytical skills and the ability to translate business partners’ needs and goals and apply HR solutions needed to achieve results

  • Excellent business partner management and business acumen skills

  • Successful influencing skills

  • Strong interpersonal and negotiation skills

  • Ability to work collaboratively in a team environment

  • Excellent verbal and written communication skills

  • Experience in employee development, coaching, organizational design, recruiting, compensation, employee relations, training, and HR project management and program execution

  • HR business acumen - able to diagnose problems and identify and drive appropriate solutions

  • Ability to function and thrive in a fast paced

  • Ability to build trusted relationships through all levels of the organization

  • Must be legally authorized to work in the United Kingdom for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • Some travel required across the region


  • Master’s degree

  • Knowledge European Languages

  • Experience in managing large scale projects, such as organisational change and organisational development

  • Relevant Industry Experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 70 Human Resources

Function: Human Resources and Labor Relations

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled