United Airlines Sales Support Agent – Atlantic Region Sales - Italian Speaker in London, United Kingdom
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Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.
Job overview and responsibilities
The role is responsible for maximizing the contracted/managed agent and corporate customer experience by offering comprehensive service and sales support. The role is an integral part of sales and compliments field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for the travel trade, customers and United.
Provide inside sales support via telephone and email to travel agency and corporate accounts across multiple European markets
Serve as the primary point of contact for service related issues within Europe’s sales organisation for United’s contracted agent and corporate customers
Provide reservation-related (PNR) and post-ticketing assistance to contracted agents and corporate customers; to offer innovative solutions that create win/win situations for both the customer and United Airlines
Provide timely and informative responses to contracted agent, corporate customers and field sales inquiries in a professional manner
Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer issues
Track services offered to the customers
Ensure the highest level of customer services is maintained
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Bachelor's degree or 4 years' equivalent work experience
Good PC skills, particularly with Word, Outlook and Excel
Must be fluent in English (written and spoken)
Must be fluent in Italian (written and spoken)
Flexible to work shifts between 8 am and 6 pm Monday to Friday including public holidays on a rota basis
High level of customer service skills via phone and email
Must be legally authorized to work in the United Kingdom for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Ticketing knowledge up to the level of BA1 / BA2 plus knowledge of GDS systems
Previous airline or travel agency experience
Spanish, Portuguese, French or Czech (written and spoken)
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 58 Sales - EMEA
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled