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United Airlines Sales Support Agent – Atlantic Region Sales - Italian Speaker in London, United Kingdom

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Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.

Job overview and responsibilities

The role is responsible for maximizing the contracted/managed agent and corporate customer experience by offering comprehensive service and sales support. The role is an integral part of sales and compliments field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for the travel trade, customers and United.

  • Provide inside sales support via telephone and email to travel agency and corporate accounts across multiple European markets

  • Serve as the primary point of contact for service related issues within Europe’s sales organisation for United’s contracted agent and corporate customers

  • Provide reservation-related (PNR) and post-ticketing assistance to contracted agents and corporate customers; to offer innovative solutions that create win/win situations for both the customer and United Airlines

  • Provide timely and informative responses to contracted agent, corporate customers and field sales inquiries in a professional manner

  • Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer issues

  • Track services offered to the customers

  • Ensure the highest level of customer services is maintained

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor's degree or 4 years' equivalent work experience

  • Good PC skills, particularly with Word, Outlook and Excel

  • Must be fluent in English (written and spoken)

  • Must be fluent in Italian (written and spoken)

  • Flexible to work shifts between 8 am and 6 pm Monday to Friday including public holidays on a rota basis

  • High level of customer service skills via phone and email

  • Must be legally authorized to work in the United Kingdom for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Ticketing knowledge up to the level of BA1 / BA2 plus knowledge of GDS systems

  • Previous airline or travel agency experience

  • Spanish, Portuguese, French or Czech (written and spoken)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 58 Sales - EMEA

Function: Sales

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled