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United Airlines Customer Service Representative - Part Time in London, United Kingdom

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

This position is located at the LHR London-Heathrow Airport, in Longford UK.

If selected, interviews will be held on December 16th, 2021

Please submit resume/CV in English

Job overview and responsibilities

Join United as we develop the world’s leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making customers appreciate the quality of service offered by United. The positive interactions that CSRs have with customers at the ticket counter, gate, baggage services, or United lounges will have a direct positive impact on the company. That is why we put a premium on hiring courteous, caring, and customer-focused employees who can not only communicate with customers, but also listen.

People with the desire to take that extra step to improve someone’s travel experience. The Customer Service Representative (CSR) is responsible for assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, United lounges, and others.

  • Communicate with customers

  • Generate customers reservations and boarding passes

  • Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)

  • Read customers identification documents, baggage tags, cargo labels, and flight status information

  • Operate a computer to enter and retrieve data

  • Lift baggage and boxes/packages weighing up to 70lbs.

  • Open/close aircraft door before flight departure and upon flight arrival

  • Stand for up to 4 hours during a shift. - Walk continuously throughout the airport

  • Sit continuously when providing customer service

  • Operate the customers loading jet bridge

  • Read the weight of baggage from a scale and assess the baggage fee if required

  • Perform simple calculations

  • Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

  • Other duties as assigned

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Must have a Secondary Level Education, High School Diploma or GED

  • Excellent communication skills

  • Must be at least 18 years old

  • Must pass a background check

  • Fluency in English (written and spoken)

  • Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need

  • Must be able to work outdoors in all temperatures and weather conditions

  • Must be legally authorized to work in the United Kingdom for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Customer service experience

  • Pervious airline experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Customer Service

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled