United Airlines Customer Service Representative - Full-Time in London, United Kingdom
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The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Please submit resume/CV in English
Job Overview and Responsibilities
Join United as we develop the world’s leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making passengers appreciate the quality of service offered by United. The positive interactions that CSRs have with passengers at the ticket counter, gate, baggage services, or red carpet rooms will have a direct positive impact on the company. That is why we put a premium on hiring courteous, caring, and customer-focused employees who can not only communicate with passengers, but also listen.
People with the desire to take that extra step to improve someone’s travel experience. The Customer Service Representative (CSR) is responsible for assisting passengers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, red carpet rooms, and others.
Communicate with passengers
Generate passenger reservations and boarding passes
Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
Read passenger identification documents, baggage tags, cargo labels, and flight status information
Operate a computer to enter and retrieve data
Lift baggage and boxes/packages weighing up to 70lbs.
Open/close aircraft door before flight departure and upon flight arrival
Stand for up to 4 hours during a shift.
Walk continuously throughout the airport
Sit continuously when providing customer service
Operate the passenger loading jet-way bridge
Read the weight of baggage from a scale and assess the baggage fee if required
Perform simple calculations
Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
Other duties as assigned
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Must have a Secondary Level Education, High School Diploma or GED
Excellent communication skills
Must be at least 18 years old
Must pass a background check
Fluency in English (written and spoken)
Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need
Must be able to work outdoors in all temperatures and weather conditions
Must be legally authorized to work in the United Kingdom for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 62 Airport Operations
Function: Customer Service
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled