United Airlines Account Executive - Cargo Sales GBR in London, United Kingdom
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Whether they're delivering suitcases, packages or mail, United Cargo transports goods safely and responsibly to their final destination. Our Sales teams work closely with United travel departments and corporate clients.
Please submit resume/CV in English
Job Overview and Responsibilities
The Cargo Sales Account Executive is responsible for outside sales, account management and development to drive revenue growth and ensure customer satisfaction. The AE will be responsible for introducing cargo product in the market, maintaining sales and high standard of service to customers. Must be enthusiastic, self-starter and solutions oriented. Must stay current on competitive landscape, ensures leadership role for United Cargo in the industry.
Ability to develop contacts into clients creating long-term business relationships. Proactively solicits cargo business from present and prospective accounts to achieve and exceed revenue goals
Makes frequent in-person sales calls
Responsible for mid-term, long-term and export selling, consignee sales and import sales
Creates and maintains account profiles in United systems
Creates awareness of all UA products and services in the area to magnify market influence and generate future sales
Builds and maintains all-around industry knowledge including freight forwarding, airlines and commercial sector. Stays current on competitive landscape, studies market conditions to pinpoint new breaks, prospects and/or possible threats.
Provides total and efficient service to accounts. Takes ownership of account management and relationship management for assigned segment. Maintains creative business development approach ensuring balanced advocacy for business and customer needs
Maximizes cargo revenues by developing account business plans and forecasting. Facilitates Quarterly Business Reviews (QBR) as appropriate
Responsible for rate negotiations and implementation including ad-hoc capability. Actively manages customer allotments. Supports network optimization tools and processes. Partners with Freight Accounting for rate/billing oversight
Experienced in managing a diverse range of customers who pose a high volume of needs/demands with diplomacy. Maintains enthusiastic, solution oriented outlook. Takes a pro-active approach to problem solving working closely with customers and/or colleagues to offer solutions, recommend changes or modifications
Computer literate ensures accurate and compliant record keeping in designated systems. (i.e. Utilizes Salesforce.com for documentation and to uncover sales opportunities and “closes” or supports network optimization using Cargo Profit Optimization (CPO) system). Promotes emerging technology such as eUsage
Observes and reports on the marketplace, promotions and competitive rates. Partners with Marketing, Pricing, Cargo Strategy and other teams to develop and/or propose options to improve UA’s position
Supports and communicates company and divisional goals
Excellent written and verbal communication skills. Good reading comprehension skills. Communicates accurate information and ideas via a wide range of media/mediums to various audiences
Collateral assignments, additional duties as needed
Solution oriented problem solver who looks to team with and influence work groups across the organization. Seeks to gain support to drive revenue and provide customer satisfaction together with Operations, Quality Management, Contact Centers, Business Partner Program, Pricing, Accounting, Capacity and fellow Sales team members
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Secondary school qualifications or equivalent
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
2 + years sales experience with direct customer contact
Knowledge of cargo sales/freight forwarding industry, logistics or operations education
Full, clean UK driver’s license
Some overnight travel is required to attend industry events:
Representing UA at Industry events
Customer meetings and workshops
Internal meetings and training
Must be legally authorized to work in the United Kingdom for any employer without work sponsorship
Successful completion of selection process required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
Bachelor’s Degree or equivalent experience desired
SalesForce.com, RTS, CPO & UC360 experience
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 55 Cargo
Function: Airport Management & Administrative
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled