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United Airlines Technical Writer in Gurgaon, India

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Network Operations Control

The Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.

Job overview and responsibilities

  • Authors and edits manuals and/or maintenance task cards used to accomplish scheduled and unscheduled maintenance

  • Manages inbound workflow, prioritizes assignments and tracks projects to production to support the needs of the Technical Operations organization

  • Authors technical documents in accordance with United Airlines policy

  • Engages in basic problem solving to ensure technical compliance

  • Interfaces with Aircraft Maintenance, Maintenance Programs and Engineering providing effective communication to manage workload in accordance with business requirements

  • Supports creation of technical documents to perform aircraft maintenance

  • Incorporates technical document updates driven by aircraft manual revisions, field requests, maintenance program changes and engineering customization

  • Develops and maintains working relationships with Maintenance Programs, Maintenance Planning, Engineering and Quality Assurance in order to provide workable and compliant data to the Tech Ops organization

  • Performs audit activities to ensure technical data is up-to-date and aligned across multiple platforms

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor’s degree in a related technical field

  • Minimum of 2- 3 years experience of technical writing and utilizing technical document workflows

  • Knowledge of technical documentation procedures and controls

  • XML Authoring

  • Ability to work several projects simultaneously and ability to track projects to meet deadlines with minimal supervision

  • Must be detail oriented and have excellent written and verbal communication skills

  • Must be proficient in Microsoft Office

  • Must be legally authorized to work in India for any employer without sponsorship

  • Must be fluent in English and Hindi (written and spoken)

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Technical document production in the aviation industry

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 28 Network Operations Control

Function: NOC / Dispatch / Scheduling - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled