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United Airlines Staff Representative - Network Operations Scheduling in Gurgaon, India

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Network Operations Control

The Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.

Job overview and responsibilities

The Staff Representative plays a lead role in providing operational coverage for Network Operation positions, while consistently and without bias adhering to contractual rules and FAA regulations in a professional manner. This position assists the NOC Scheduling manager on tasks to support the NOC operational managers and supervisors. Support and work with the team of representatives in performaning advanced administrative activities and functions associated with scheduling, basic payroll, report preparation and wellness adminstration associated with office and personnel functions within the NOC. They work closely with union leadership to provide direction and recommendation for future scheduling forecasting. Collaborate with NOC Training and Standards team to manage qualifications and training needs.

  • Lead a team of Representatives to ensures daily roster needs are met in an efficient manner

  • Calls for shift coverage as needed, in compliance with FAA regulations and in accordance with the CBA contractual requirements

  • Develops and maintains advanced work schedules for NOC functions

  • Builds and maintains the Dispatch schedules and bid relief and maintains dispatcher and central load planner qualifications

  • Take leading role in managing vacation and holiday schedules and bids

  • Processes overtime needs, shift trades and days off requests in accordance with both

  • Dispatcher and Central Load Planner CBA's (PAFCA and IAM)

  • Assists with data analytics and report preparation

  • Assists and supports the NOC Scheduling Manager with other duties as necessary

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • High School or equivalent work experience

  • 4+ years administrative support experience

  • 2+ years operations scheduling experience

  • Proficient in Microsoft Office; primarily Excel, Word, Outlook and Teams

  • Strong and positive communication skills

  • Customer Service oriented

  • Ability to work with all levels of the organization

  • Detail oriented

  • Ability to maintain composure in high volume/high pressure situations

  • Ability to analyze and report out on data

  • Must be legally authorized to work in India for any employer without sponsorship

  • Must be fluent in English and Hindi (written and spoken)

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Associate or Bachelor Degree

  • 2+ years supervisory experience

  • Experience working with MARS/eTA or otherscheduling tools-software

  • Airline Experience

  • Working knowledge of PAFCA agreement and work rules

  • Data visualization and reporting analytics

  • Presentation skills

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 28 Network Operations Control

Function: NOC / Dispatch / Scheduling - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled