United Airlines Analyst - Global Operations - Survey Design in Gurgaon, India

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Global Ops – Customer Insights and Analytics

Job overview and responsibilities

The Analyst will support United's Chicago headquarters on designing, programing and maintaining web-based surveys for United customers. The ideal candidate will have a deep understanding of survey methodology and best practices, along with strong programming skills.

  • Program, edit, review and debug united customer experience surveys – including survey flow, logic, etc.

  • Review survey questionnaires regularly to ensure efficient programming, optimal data layout and efficient data delivery

  • Perform maintenance as needed throughout the lifecycle of the survey

  • Administer the survey and provide regular updates during data collection phase

This position is offered on local terms and conditions within United's wholly owned subsidiary United Airlines Business Services Pvt. Ltd. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor's degree or higher

  • 2-3 years of experience with online survey programming platforms preferably “Qualtrics”

  • Knowledge of Python, HTML/XHTML, CSS and JavaScript

  • Experience/familiarity with complex design, programming and online data deliverables

  • Program or design custom requirements (branch logics, piping etc.) using HTML/Java Script

  • Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data.

  • Familiarity with internet-development technologies and tool

  • Must be legally authorized to work in India for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Master's Degree in a quantitative field like Math, Statistics, Operations Research and/or MBA

  • Hands on experience in setting up using Big Data ecosystems like Hadoop/Spark

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 81 Global Ops Strategy/Plng Dsgn

Function: Customer Svc Delivery / Cust Svc Solutions / Global Ops Strat Plang & Design

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled