United Airlines Representative - Sales Support in Guangzhou (Canton), China
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Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.
Job overview and responsibilities
The Sales Support Representative’s primary focus is to maximize the amount of time that the account management team spends out of the office in front of customers. Oversees and resolves administrative issues relating to all sales programs. Provides day to day support to the sales team by assisting in creation of ad-hoc customized sales proposals, presentations, and business letter responses. Uses timely responsiveness, specific technical/product knowledge, and networking prowess with internal departments to gain competitive advantage, build customer loyalty and drive incremental revenue and share.
Assists account management team in execution of sales plans
Gathers competitive information, liaises with Corporate and Agency analysts to obtain necessary data and reports
Identifies new client, market opportunities and presents research leads to the account management teams for pursuing
Supports the field sales teams on local activities to drive revenue and share performance from the customer portfolio and support company initiatives
Tasks include but are not limited to fare related inquiries, upgrade requests, waiver & favor requests, debit memo or refund escalations, customer relations escalations
Coordinate with other United divisions (i.e. baggage, reservations, airport, customer relations, pricing, etc) to mediate and resolve customer issues within timely manner
Develop administrative process for implementing and tracking budget items (excluding non-contracted and contracted Waivers, Favors & Traveler Services), with sharp focus on audit ready compliance
Assist account managers in development and delivery of high impact client presentations
Assist with special projects and assignments as requested by RSM
Handle office related administrative and secretarial work, including but not limited to travel arrangement for visitor, related vendor management including office stationary etc; manage inventory of sales promotional items and souvenirs
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Bachelor degree or at least 3 years equivalent work experience
Strong team player skills
Strong communication, presentation and relationship building skills
Strong problem solving skills with the ability to develop new and better approaches to challenges
Sales and Reservation technology (MS Office, Sales Insight, CRS)
Experience using formulas in Microsoft Excel
Must be fluent in English (written and spoken)
At least 3 or more years airline experience in the area of sales to/from Asia and North America point of sale
Must be legally authorized to work in China for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
- Experience working in a multi-cultural environment
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 63 Sales - Pacific
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled