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United Airlines Assistant General Manager - AO FRA in Frankfurt, Germany

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

  • Day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement

  • Responsible for supporting the execution of operational plans in support of station and Division Go Forward Plan objectives and goals via process management and improvement

  • Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics

  • May be assigned budget responsibility

  • Partners with and drives supervisor and frontline team to assess needs, recommend, implement, coordinate, and evaluate sound operational and business processes

  • Serves as station service champion

  • Directs the customer handling activities and all aspects of the planeside ramp service operation

  • Supports the General Manager with directing and managing the day-to-day operational performance of the station including safety; positive employee relations, labor relations and regulatory/government relations; promoting superior customer service; station facilities management; adherence to professional appearance standards for all employees; and ongoing performance management and develop of team members

Key Duties include:

Station Operational Performance

  • Support the achievement of station operational objectives, goals and metrics

Employee Relations and Employee Development

  • Promote positive employee and labor relations through ongoing engagement and effective communications

Station Safety & Security

  • Day-to-day management of Station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against Station goals

Station Financial Performance

  • Support achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Associates degree or equivalent work experience

  • Minimum 2-4 years leadership experience in an Airport Operations Environment

  • 1 to 2 years Line Station or HUB operational experience (above and below the wing)

  • Previous experience managing in a union environment

  • Strong knowledge of station operations and demonstrated operational leadership skills including customer service, ramp operations, safety and business acumen

  • Excellent communication skills; including written and verbal

  • Passion for service

  • Drives performance

  • Team leadership

  • Coaches/develops employees

  • Promotes a safe working environment

  • Responsible for a 24 hour, 7 day a week operation

  • Must have the ability to work weekends and shift work

  • Travel is required

  • Must be legally authorized to work in Germany for any employer without sponsorship

  • Must be fluent in English and German (written and spoken)

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • College Degree or related field experience in an airline operational environment

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Airport Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled