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United Airlines Account Service Representative - Atlantic Sales in Frankfurt am Main, Germany


At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

Key Responsibilities

The role is responsible for maximizing the contracted agent and corporate customer experience by offering comprehensive service and sales support. The role is an integral part of sales and complements field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for both customers and United.

  • Provide inside sales support via telephone and email to travel agencies, tour operators and corporate accounts across multiple European markets

  • Serve as the primary point of contact for service related issues within Europe's sales organization for United's contracted agent and corporate customers

  • Provide reservations-related (PNR) and post-ticketing assistance to contracted agents and corporate customers; to offer innovative solutions that create win/win situations for both the customer and United Airlines

  • Provide timely and informative responses to contracted agent, corporate customers and field sales inquiries in a professional manner

  • Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer issues

  • Track services offered to the customers

  • Ensure the highest level of customer services is maintained

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

  • Bachelor's degree or 4 years’ equivalent work experience

  • Excellent verbal and written communication skills

  • Good PC skills, particularly with Word, Outlook and Excel

  • High level of customer service skills via phone and email

  • A logical thinker with excellent planning and organizational skills

  • This position requires a pro-active team player with a positive attitude

  • Must be fluent in English and German (written and spoken)

  • Airline or travel agency experience

  • Some travel involved

  • Must be legally authorized to work in Germany for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Fluent in other European languages especially French (written and spoken)

  • Ticketing knowledge and GDS experience


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT