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United Airlines International HR Representative (Dutch Speaker) in Brussels, Belgium

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Human Resources

The Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United.

Job overview and responsibilities

The aim of the business partner model is to help HR professionals integrate more thoroughly into business processes and to align their day-to-day work with business results. This role provides pivotal support to the HR Manager and Business Leadership by supporting them in aligning HR strategy with the business needs and goals. This role will coordinate with the HR Centers of Excellence (COE) to leverage capabilities in support of our HR initiatives and leveraging their expertise to business needs and coordinate daily operational HR activities and leveraging their expertise to business needs.

  • Support all workgroups operating within the assigned countries in HR related matters such as: HR Updates, counseling employees, conflict resolution, pay and benefit questions, recruitment, retention, and new station start-ups

  • Work closely with the Centres of Excellence and the Regional HR team to ensure close alignment on all people related matters and be able to present recommendations of human resource policy and procedural change

  • Be familiar with local collective bargaining agreements, coordinating all pay related negotiations and alignment with the Company's Working Together Guidelines

  • Provide guidance and support to business partners/co-workers by being subject matter expert for HR programs/policies such as perfect attendance, merit, goal setting, and performance ratings

  • Support HR programs and initiatives, such as annual performance reviews, calibration sessions, talent reviews, compensation planning, Pulse Surveys

  • Serves as top generalist for all the assigned region's HR matters

  • Delivers human resources services including, but not limited to: employee issue resolution, hiring, selection and retention of regional personnel

  • Serves as a consultant and advisor regarding salary and pay administration, benefit administration, training and issues resolution, in cooperation with other HR Managers and directors

  • Manage assigned HR projects and administration of existing initiatives, working closely with other departments, such as Finance and Payroll

  • Administrative duties may include, but are not limited to, coordinating meetings & events, update PeopleSoft, organizing & notetaking for various HR meetings/ calls, organizing team volunteer events, etc.

  • Perform reporting and basic analytics for HR projects

  • Assist in the creation or updating of job descriptions

  • Create presentations as need

  • Be fully accountable for all ER case work management and conduct background research into ER issues as required

  • To create, edit and prepare correspondence, letters of discipline, HR communications, etc., in close collaboration with the HR Manager and the legal department

  • Conduct research and support grievances and hearings, coordinating investigations and all process in accordance with local legislation

  • Support the local management and leadership teams of all assigned countries of responsibility in the normal day-to-day workforce planning, liaising with the Talent Acquisition team and putting in place any processes and policies to ensure the compliant and efficient management of all people matters

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor’s degree; or equivalent experience

  • 2-4 years of experience in Human Resources / Employee Relations / Labor Relations field

  • Highly proficient in Microsoft Office applications, in particular Word, Excel and PowerPoint

  • High drive to succeed

  • High self-accountability

  • Effective communicator, both verbal and written; ability to engage with all levels of leadership and employees

  • High attention to detail

  • Friendly, relatable and caring

  • Proven ability to multi-task effectively in a fast paced environment

  • Ability to work through constant and large-scale change

  • Ability to maintain confidential information

  • Ability to travel up to 60% of the time within countries assigned

  • Must be legally authorized to work in Netherlands, Belgium, Portugal, Spain, France or Italy for any employer without sponsorship

  • Must be fluent in English and Dutch (written and spoken)

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Preferred degree in human resources, business management, organizational leadership and/or psychology field

  • SHRM, PHR or SPHR certified

  • 5 years of experience in Human Resources / Employee Relations / Labor Relations field

  • Experience working in a matrix organization

  • Experience in HR operations across countries in Europe

  • Experience working with Unions

  • Fluency in other European languages

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 70 Human Resources

Function: Human Resources and Labor Relations

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled