United Airlines Senior Manager - Web E-Commerce Technology in Bangalore, India
United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
The purpose of the Senior Manager IT, Web E-Commerce Technology position is to lead a team of developers in the continued design and development of United.com. This position will collaborate extensively with our business partners to design, develop and integrate user interfaces and services that meets the business needs. This position will have a strong focus on REACT programming skills with the ability to influence innovation within the E-Commerce space.
Partner with the E-Commerce product team to define United Airline’s E-Commerce strategy
Lead, build and motivate a talented team of E-Commerce technology professionals providing vision, direction and guidance
Optimize the experience on United.Com to improve conversion and increase repeat purchases
Analyze and assess the effectiveness of all existing operations and current/future needs based on new technology and market competition
Develop and execute a sustainable model to enable the continuous improvement of United.Com from both technology and product perspectives
Review end-to-end architecture of United.Com in partnership with the Enterprise Architecture team, jointly recommending a new and long-term sustainable architecture for the web site, and plan and deliver the new technology architecture for United.Com
Identify and apply proven techniques and tools to improve the overall quality and engineering pace of delivery of new product delivery
Develop, report on and continuously improve KPI's by enhancing our site monitoring and optimization capabilities to make sure application is performing at the highest level for the best customer experience
Partner with the Infrastructure and Enterprise Architecture teams to jointly design, develop and activate the cloud strategy for United.Com to enable sustained very high global availability and performance of the site
Play a key role in formulating and following the procedures for test driven development
Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed
Learn latest tools and standards within the E-Commerce space and mentor junior developers
Accountable for administrative management of 5-10 IT professionals, either as direct reports or sourced
HR administration, Time Reporting, etc
Provide leadership by establishing department and individuals goals
Responsible for assessing and recommending improvements to the organization structure, roles and responsibilities
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded
10+ years' experience in software development building high performing, high volume web applications
5+ years of management experience in an IT or leadership related role
Experience in designing and developing in object-oriented programming (OOP) languages including .NET C# and leveraging industry standard design patterns/practices (12 Factor)
Experience with source control - Git, work item tracking - TFS and Jira, and continuous integration and continuous deployment (CI/CD) tools.
Experience with Cloud ecosystems in AWS.
Experience managing complex staffing models composed of employees, contractors and long-term outsourcing agreements, and influencing senior level management and key stakeholders
Eagerness to learn and work outside your technology comfort zone.
Experience working in a fast paced, agile environment – ability to manage and execute multiple priorities a must.
Must be a self-motivated, independent, and detail-oriented.
Exhibit exceptional relationship management skills.
Demonstrate excellent verbal and written communication skills.
Experience in travel industry, especially airline related a plus
Bachelor’s degree in Information Systems, Computer Science, or related field and/or equivalent work experience required
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 47 Technology/IT
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled