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United Airlines Project Manager - IT & Scrum Master in Bangalore, India

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

This Position is a combined IT Project Manager and Scrum Master position. The role of the Project Manager (PM) is to plan, execute, and finalize projects of various sizes and complexities, which will implement strategic objectives of one or more business areas, according to strict deadlines, and defined budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The PM will also define the project’s objectives and oversee quality control throughout its life cycle, using proven communication, analytical and problem-solving skills to maximize the benefit of IT and Business investments. The PM is experienced and self-sufficient in performing his/her responsibilities, including project related decisions, requiring little supervision, but general guidance and direction.

As Scrum Master, the key role is definition, development, implementation, and ongoing improvement of Agile practices (with an emphasis on Scrum) within the organization. Must facilitate sprint planning, retrospective, and daily activities related to stand-ups and sprint burn down; as well as maintain relevant metrics that help the team see and understand their progress during a sprint. This role owns and resolves identified impediments. Must help build an environment where continuous deployment/ improvement of the development process is the focus and everyone's common goal is to deliver outstanding software as fast as possible to customers. The Scrum Master is responsible for leading the continual Agile transformation and practices as well as promoting accountability and transparency across all levels of the organization.

  • Status updates: manage communication to all groups including working team, stakeholders, periphereal teams and executive sponsors. Create updates and deliver updates when appropriate

  • Project scope: understand the project ask, dive into root cause including processes and potential business improvements, and ensure all stages of project are met (requirements, design, funding, build, etc.)

  • Financials: put together budget, get approvals from business and IT stakeholders, build business case, submit accurate monthly forecasts, manage the budget

  • Project schedule: develop and maintain project schedule. Own the schedule to make sure all relevant teams stay on track

  • Scrum Master - Serve as a senior team member, responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles, and practices

  • Develop, coach, and mentor team members and direct reports - Provide high-touch and hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions, to facilitate increasing maturity at a sustainable pace

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelors Degree in Computer Science, Information Systems

  • Project Manager:

  • 6+ years direct work experience in a project management capacity for Application Development, including all aspects of process development and execution

  • Successful management of medium-large size project(s) / Programs with a Team of 10+ (direct or matrix) and/or a budget of >$1MM

  • Demonstrates advanced knowledge and skills related to project management

  • Demonstrates advanced knowledge of managing projects using an Project Management Life Cycle and creating lifecycle deliverables including detailed project, risk, and issue plans to ensure project goals are accomplished

  • Demonstrated advanced use of Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Word, Visio, and PPM

  • Scrum Master:

  • 3+ years of experience as a Scrum Master, Product Owner or Agile Coach

  • Experience working on mixed methodology program (Scrum interfacing with Waterfall from a dependency perspective)

  • Experience in creating training materials and sharing knowledge at different levels

  • Experience working as an Agile Coach / Scrum Master across multiple teams that are both local and remote

  • Outstanding presentation and communication record (conference presentation, professional community events)

  • Deep understanding of common Agile practices and better product envisioning and development practices

  • Scrum Practices:

  • Proven ability in building effective partnership with diverse groups in multiple locations/environments

  • Solid experience with JIRA

  • Azure Devops, TFS and MS Planner experience is a plus

  • Previous airline or travel industry experience a big plus

  • Must be legally authorized to work in India for any employer without sponsorship

  • Must be fluent in Englsh (written and spoken)

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Business Administration education in additon to the Bachelors in Technical

  • Experience working at a Fortune 500 company

  • Experience working at a International location other than home country

  • PMP Certification

  • CSM/CSPO Certification or PMI-ACP

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled